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Refund Policy

A legal disclaimer

1. Booking Deposits

Some services may require a deposit at the time of booking to reserve a chef’s time and resources. These deposits are:

  • Refundable if canceled at least 48 hours before the scheduled service

  • Non-refundable if canceled within 48 hours of the scheduled service time

Custom cancellation windows may apply based on the chef’s own policy, which will be clearly shown at checkout.

2. Meal Prep Services

If you're unhappy with a meal prep service due to quality, missed items, or delivery issues, please contact us within 24 hours of receiving the service. We will:

  • Offer a partial or full refund if the issue is verified

  • Work with the chef to resolve or replace the affected meals, when possible

We cannot refund meals that have been consumed or improperly stored.

3. Private Dining & Event Services

For private dining or catering events, refunds are handled as follows:

  • 100% refund if canceled 7+ days before the event

  • 50% refund if canceled 3–6 days before the event

  • No refund if canceled within 72 hours of the event

If a chef cancels or cannot fulfill the booking, you will receive a full refund or the option to rebook with another chef at no additional cost.

4. No-Shows or Late Arrivals

If a customer is not present at the agreed-upon time and location and the chef has made reasonable effort to reach you:

  • No refund will be issued for no-shows

  • If the chef is late beyond 30 minutes without notice, you may be eligible for a partial or full refund

5. Refund Request Process

To request a refund:

  1. Contact us at [Insert Support Email] within the refund window

  2. Include your booking ID and a brief explanation of the issue

  3. Attach any relevant photos or proof if applicable

Refunds are typically processed within 5–10 business days to the original payment method.

6. Disputes and Resolutions

We aim to handle all refund and dispute requests fairly. If you’re not satisfied with the outcome, you may escalate the issue by contacting [Insert Escalation Contact or Support Link].

7. Changes to This Policy

Chef’d reserves the right to update this Refund Policy at any time. Updates will be posted on our website, and continued use of the platform implies acceptance of the revised policy.

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